"I wanted to take a moment to express my appreciation for the work you and your team have done for REAutomation. As you know, our platform is very large and complex, and was not well documented by the original developers. With the loss of our most senior engineer just prior to hiring your team, your developers were forced to jump into a critical series of projects without access to the proper resources to train you or provide guidance for managing difficult issues that arose. We succeeded with these projects even though it required a deep dive into complex systems to understand how to best implement the changes needed. In addition, your established practice of providing detailed daily reports from each developer has been invaluable in keeping track of the progress of these projects. Your team has always been very responsive, even when requirements sometimes change in the middle of the project. It has been a pleasure to work with you over the past three years, and we expect NTSprint to be a long-term part of our development team."